FAQs (Frequently Asked Questions)

FAQs

Here is a list of some frequently asked questions about Askdata.

General Questions

How do I ask for help?

You can use the support page.

What if I find a bug?

Refer to the support page page as well.

Can I request a new feature?

Refer to the support page page as well.

Does Askdata do X?

You can check the user guide and the admin guide

Does Askdata have access to my data?

A detailed answer is available here.

What browsers does Askdata support?

Chrome, Firefox and IE Edge. We can support Enterprises with older browser (with an Enterprise contract in place)

Which languages is Askdata available in?

English, Italian, Spanish, French. We’re actively testing Arabic, Hebrew, Japanese and Cyrillic languages.

Which databases does Askdata support?

More and more. Full list

How do I integrate Askdata and our single-sign on (SSO) solution?

Yes, SSO integraton available for the Askdata enterprise edition.

Using Askdata

How do I reset my password?

Reset password guide

How do I ask questions about my data?

Refer to the user guide.

How do I answer questions about data that lives in multiple databases?

Askdata natively supports multiple datasources and data technologies

How do I answer questions where I need to join tables together?

Askdata natively supports cross datasource answers. Just regiter the datasets on the platform and manage the relationships. And that’s it.

I’m trying to ask a question, but it looks like I can’t access some of the data I need.

Pricing & Administration

What is the pricing of Askdata?

More info about pricing

Is Askdata accessible or 508 compliant?

Do we need a Data Processing Agreement with Askdata to comply with GDPR?